PropTraderFirm, we are committed to providing high-quality services to help traders pass their prop firm challenges and manage their live trading accounts. While we strive for the best outcomes, we understand that the nature of financial markets can be unpredictable. For this reason, we have outlined our refund policy to ensure clarity and fairness for our clients.
Our primary service involves assisting clients in passing various prop firm challenges, specifically focused on funded trading accounts. It is important to note that certain conditions must be adhered to during these challenges, such as avoiding violations of daily drawdown and total drawdown limits.
Retake Policy:
In the event that you violate the daily drawdown or total drawdown rules during a prop firm challenge, you are eligible for a free retake of the challenge using our service. This retake will not incur any additional charges for you, and you will not be required to pay a service fee for the new account setup.
Refund Exclusion:
Please be aware that refunds of the initial service fee are not applicable in cases where drawdown rules have been breached. The service fee primarily covers the cost of resources such as a Dedicated VPS server and other operational costs, which are non-refundable. Our goal is to ensure that you successfully pass the challenge and move on to manage your funded account, where both you and our team will benefit from the profits generated.
Managing funded accounts, whether provided by prop firms or individual live personal accounts, involves inherent market risks. Despite our expertise and careful management, the volatile nature of financial markets can result in unexpected outcomes.
Non-Refundable Service Fee:
If, for any reason, your funded prop firm account or live personal trading account is lost, refunds of the service fee are not applicable. This policy reflects the high-risk environment in which trading occurs and ensures that we can continue to offer our services to all clients fairly.
Compensation for Account Loss:
As compensation for the loss of a funded account, and to demonstrate our commitment to your success, we offer a unique benefit: we will pass a new challenge for you at no additional cost, upon the purchase of a new challenge from the prop firm. This offer is contingent on our mutual agreement and aims to help you recover from the loss and continue your trading journey.
Service Fee Justification:
The service fee we charge is not only for the technical and strategic services we provide but also for the infrastructure that supports your trading, such as the Dedicated VPS server. This server ensures a stable and secure trading environment, which is essential for success in the volatile trading landscape.
Agreement and Terms:
By using our services, you acknowledge and accept this refund policy. It is important to fully understand the risks associated with trading and the terms under which our services are provided. We encourage clients to reach out to us with any questions or concerns before proceeding with any challenge or account management service.
For any clarifications regarding this refund policy or if you have any specific concerns, please feel free to contact us through the following official channels:
Official Website: PropTraderFirm.com
Telegram: PropTraderFirmOfficial
Discord: PropTraderFirm Discord
Email: contact@proptraderfirm.com
We value your trust in PropTraderFirm and are here to ensure you have the support needed to succeed in your trading journey.
